FeeLedger support
How can we help?
Email support@getfeeledger.com for help with account access, Clio refreshes, reporting, or billing. Support is provided by SparCorp Ventures LTD in Victoria, British Columbia.
The screen or action, approximate time, browser, and any visible error code. A redacted screenshot is helpful when it does not contain client or account information.
Do not include client names, matter narratives, passwords, reset links, Clio tokens, payment-card details, or sensitive report exports.
Account access
Use “Forgot your password?” on the application sign-in screen. We will never ask you to send your password or reset link. If an expected message is missing, check spam and confirm the email address before contacting support.
Clio connection and refreshes
FeeLedger uses read-only Clio permissions. A retryable refresh failure keeps the last complete dataset intact. Retry from Settings. If fields appear redacted or records are missing, the connected Clio user may need permission to view them. Disconnecting Clio stops future refreshes but keeps normalized inputs and finalized reports until workspace deletion.
Reports and rates
A zero or missing source rate needs an explicit reference-rate decision before finalization. Check the report’s selected matters, work-date cutoff, currency, fee pools, exclusions, and allocation policy. Finalized reports do not change after a later refresh.
Billing and cancellation
Open Settings → Subscription to use Stripe’s customer portal. Cancellation takes effect at the end of the current trial or paid period. Resolve an active or incomplete subscription before requesting workspace deletion.
Privacy or security concerns
Put “Privacy” or “Security” in the subject line and describe what happened without including secrets or sensitive records. For an urgent suspected account compromise, reset the password and contact us promptly.
Service level
FeeLedger is an early-stage service and does not currently include a guaranteed response or uptime commitment. We prioritize account-security, data-access, and billing issues.